Refund policy

Return & Refund Policy

We offer a 15-day risk-free money-back guarantee because your satisfaction is our priority.

Eligibility Items must be unused, in their original condition, and returned in original packaging with all tags attached.

How to Initiate a Return To start a return, contact us within 15 days of receiving your order at info@cazoraa.com with your order number and reason for return. We'll guide you through the process.

Damaged or Incorrect Items If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos and we'll resolve it promptly at no cost to you.

Refunds Once your return is received and inspected, refunds will be processed to your original payment method within 5–7 business days. You will receive an email confirmation once processed.

Exchanges We currently do not offer direct exchanges. Please return your item and place a new order.

Return Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Non-Returnable Items Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly marked on the product page.

Sale Items Items purchased on sale or with a discount code are final sale and not eligible for return.